Please call or e mail with the following information: make(brand), model and voltage. This information can be found on the manufactures tag located on the heater or control. Call 800 426 3929 or email info@cedarbrooksauna with requests or questions.
Often we can help you troubleshoot a problem with a sauna heater if you act as our eyes and ears. Volt meters are helpful to have on hand when troubleshooting.
As a rule of thumb, if a sauna heater is not rusty and crusty it is probably worth fixing.