FREE SHIPPING via UPS Ground to the continental U.S. for Select Products

Terms and Conditions

We Value Our Customer Service

RETURNS: We are happy to assist in processing returns of any item within 60 days. The item needs to be received in new condition and in the original packaging. Return shipping costs apply.

REFUNDS: We refund up to 97% of the total of your order, as the payment processor takes 3% no matter what. Returns older than 60 days may be subject to a 20% restocking fee.

IMPORTANT: Incomplete or incorrect addresses may result in packages NOT delivered or returned. We do NOT refund freight charges for these reasons.

LEAD TIMES in 2021: If you're ordering a sauna kit or a sauna door, PLEASE understand our lead times for production FROM ORDER DATE are:

  • PRE-FAB SAUNAS: 22-24 weeks
  • PRE-CUT SAUNAS: 14-16 weeks
  • SAUNA DOORS: 8-10 weeks
  • SAUNA BENCHES: 6-8 weeks

Common Carrier Shippers require an additional 5-9 business days to move freight around the country.

SHIPPING NOTE: Any UPS orders placed after 11am PST can NOT be shipped until the next day.

Details of Delivery / What to Expect with Oversized Items

If you are ordering an oversized item, it is important to acknowledge these details:

  • In many cases, oversized items (especially sauna kits) may NOT fit safely on the truck's lift gate. The safety decision of the actual delivery is at the discretion of the driver at the scene. Sometimes, unloading the contents off the back of the truck by hand will be required by the customer.
  • Organizing your materials is a necessary step best accomplished ASAP as common carriers only guarantee curb-side delivery. After which, it is your job to move your materials to a better location on your property. There is a 30 minute time window for delivery and the hand-carrying process may take up to an hour, of course less with more help.
  • You may consider this step a prompter to get your cedar materials organized on your project site. Ideally, plan for one or two able-bodied workers to perform any offloading and dollying to your project site.
  • Coordinating the delivery times will be organized through the carrier's destination terminal and the customer's availability.

Your financial information is safe. We go to great lengths to keep your financial information private and safe. All credit card transactions occur in a secure area of OFF SITE to protect you from any loss, misuse or alteration of information collected. If that security were ever breached, it would cost you nothing - so you can buy online with confidence.

We use Secure Socket Layers (SSL), the industry standard in transferring information to process your orders. The SSL encrypts, or translates, your order information into a highly difficult to decipher code, which is processed immediately.

American Express customers please note that we can NOT refund processing fees if you cancel your order. PayPal, our Credit Card processor charges these fees regardless of refund status.

Your transactions are secure. When you've finished shopping and begin the checkout process, you will move into the secure area of our site. A warning window may pop up to notify you that you are entering this "safe" area. Once you've entered, the page address (URL) will change from HTTP to HTTPS, to let you know you are in a secure area. Also, a key or a closed lock will appear in the lower left hand corner of your screen to notify you of this change. You will remain in this secure zone for the entire checkout process.

If you have additional questions, please call us toll-free at 1-800.426.3929. Thank you for your business.

Cedarbrook Sauna + Steam

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